About This Policy: This Privacy Policy describes how 3 rrr ("3 rrr", "we", "us", "our") — the operator of the gaming platform at https://3rrr.online — collects, uses, stores and protects personal information provided by players and visitors ("you", "your"). This policy applies to all interactions with the 3 rrr platform, including account registration, deposits, gameplay, customer support and use of our website on any device. By registering an account at 3 rrr, you confirm that you have read and understood this Privacy Policy in full.
1 Who We Are
3 rrr is an online gaming and sports betting platform operated specifically for the Pakistani market, accessible at https://3rrr.online. We offer a range of gaming and betting services including cricket and football betting, live casino tables, card games such as Teen Patti and Rummy, jackpot slots and fishing games — all priced and settled in Pakistani Rupees (PKR).
For the purposes of this Privacy Policy, 3 rrr is the data controller — meaning we are the entity that determines why and how your personal data is processed. If you have any questions about how your data is handled, our dedicated privacy contact is available at support@3rrr.online and will respond within 72 hours.
2 Data We Collect
3 rrr collects only the personal data that is genuinely necessary to provide our services, comply with our legal obligations and keep your account secure. We do not collect data speculatively or for purposes beyond those described in this policy. Below is a clear summary of what we collect and when.
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, CNIC number, selfie photo | During KYC verification |
| Contact Data | Mobile number, email address | Account registration |
| Financial Data | Payment method type, transaction amounts in PKR, wallet reference numbers | Deposits and withdrawals |
| Gaming Activity | Games played, bet amounts, wins and losses, session duration | During active gameplay |
| Technical Data | IP address, device type, browser type, operating system, connection logs | Every platform visit |
| Communication Data | Support chat messages, emails, complaint records | When you contact support |
| Preference Data | Responsible gaming settings, deposit limits, notification preferences | When settings are updated |
The majority of personal data we hold about you comes directly from you — during registration, identity verification, payment processing and when you contact our support team. We do not purchase personal data from third-party data brokers or compile profiles from publicly available sources.
When you visit the 3 rrr platform, our servers automatically log technical data including your IP address, the device and browser you are using, the pages you visit, the time spent on each page and any errors encountered. This data is used for security monitoring, fraud detection and improving platform performance. It is not used to build marketing profiles.
3 How We Use Your Data
Every use of your personal data at 3 rrr serves a specific, documented purpose. We do not use your data in ways that are incompatible with the reason it was collected. Below are the purposes for which your data is used.
- Account management: Creating and maintaining your 3 rrr account, verifying your identity during KYC, managing your preferences and communicating important account information such as security alerts and policy changes.
- Providing gaming services: Processing your bets and deposits in PKR, crediting winnings to your account, maintaining your gaming history and enabling live casino, card game and sports betting features.
- Payment processing: Processing deposits and withdrawals via Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT and card payments. We share only the minimum necessary data with payment providers to execute each transaction.
- Security and fraud prevention: Monitoring login activity, transaction patterns and gameplay data to detect and prevent unauthorised account access, money laundering and bonus abuse.
- Responsible gaming: Using your gaming activity data to power deposit limit tools, session reminders, cooling-off periods and self-exclusion functions. In cases where gaming patterns suggest potential harm, our responsible gaming team may proactively reach out to offer support.
- Legal compliance: Meeting our obligations under anti-money laundering requirements, responding to lawful requests from Pakistani regulatory or law enforcement authorities, and maintaining records required for audit purposes.
- Customer support: Resolving queries, complaints and disputes. Support interaction records are retained to ensure consistency and to train support staff.
- Platform improvement: Analysing aggregated, anonymised usage data to identify performance issues, improve game loading times and enhance the mobile experience — particularly on Pakistani 4G networks.
3 rrr does not use your personal data to build advertising profiles or to serve you targeted advertisements based on your gaming behaviour. We do not share your data with advertising networks or social media platforms.
4 Legal Basis for Processing
Every processing activity at 3 rrr is grounded in one of the following legal bases. We identify the applicable basis for each purpose when you register an account, and this information is available on request.
- Contractual necessity: Processing your data is necessary to provide the services you have signed up for — including account management, payment processing and gameplay. Without this processing, we could not fulfil our agreement with you.
- Legal obligation: Certain processing — particularly identity verification, anti-money laundering checks and record retention — is required by law regardless of your preferences.
- Legitimate interests: We process technical data for fraud prevention, security monitoring and platform performance improvements. These activities are in both 3 rrr's and players' legitimate interests and do not override your rights.
- Consent: Where we process data for optional purposes — such as sending promotional communications — we will always request your explicit consent first. You may withdraw consent at any time by contacting support@3rrr.online or updating your account preferences.
5 Data Sharing
3 rrr does not sell, rent or trade your personal data to any third party for their own commercial purposes. Full stop. We share data only where it is necessary to operate the platform, comply with legal requirements or protect the safety of our players.
We share data with a small number of vetted service providers who assist in operating 3 rrr. Each provider is bound by a data processing agreement that prohibits them from using your data for any purpose beyond the specific service they provide to us. Categories of service providers include payment processors (Easypaisa, JazzCash and similar), identity verification services, cloud infrastructure providers, customer support platform providers and fraud detection services.
Third-party game providers whose titles are featured on 3 rrr receive only the technical session data necessary to deliver and verify game outcomes. They do not receive your identity documents, financial details or contact information.
3 rrr may disclose personal data where required by Pakistani law or in response to a lawful request from a competent regulatory or law enforcement authority. We will notify you of such a request wherever permitted to do so by law.
In the unlikely event that 3 rrr is involved in a merger, acquisition or sale of assets, player data may be transferred as part of that transaction. You would be notified by email prior to any such transfer and given the opportunity to request account deletion before the transfer takes effect.
6 Cookies & Tracking Technologies
The 3 rrr platform uses cookies and similar tracking technologies to maintain your logged-in session, remember your preferences and collect anonymous analytics data. We do not use third-party advertising cookies or cross-site tracking technologies.
- Strictly necessary cookies: These are essential for the platform to function. They maintain your authenticated session after login, preserve your language and currency preferences and enable secure payment flows. These cookies cannot be disabled without breaking core platform functionality.
- Performance cookies: These collect anonymous data about how players use the platform — which pages load slowly, where errors occur and which features are used most. All data is aggregated and cannot identify individual players. These cookies help us improve the experience for everyone at 3 rrr.
- Preference cookies: These remember settings you have chosen — such as your responsible gaming limit preferences and notification options — so you do not have to re-enter them on every visit.
You can manage cookie preferences through your browser settings. Blocking strictly necessary cookies will prevent you from accessing your 3 rrr account. Blocking performance and preference cookies will not affect your ability to play but may result in a less personalised experience.
3 rrr does not use cookies to track your activity across other websites or to build advertising profiles. The data collected through our cookies stays within the 3 rrr platform environment.
7 Data Retention
3 rrr retains personal data only for as long as it is necessary for the purpose it was collected, or as required by law. We review our data retention schedules regularly and delete or anonymise data that is no longer needed.
- Active account data: Retained for the life of your account plus a minimum of five years after account closure, as required for anti-money laundering compliance and audit purposes.
- Identity verification documents: Retained for five years after account closure, in line with legal requirements for financial service providers.
- Transaction records: Retained for a minimum of five years to comply with financial record-keeping requirements applicable in Pakistan.
- Customer support communications: Retained for three years after the support interaction is closed, to ensure consistency in handling repeat contacts and dispute resolution.
- Technical and server logs: Retained for ninety days for security monitoring and fraud detection, then automatically deleted.
- Marketing consent records: Retained for as long as your consent is active, plus two years after withdrawal of consent, as evidence of the consent history.
When data reaches the end of its retention period, it is securely deleted or anonymised in a way that makes it impossible to re-identify you. Anonymised, aggregated data may be retained indefinitely for statistical and platform improvement purposes.
8 Data Security
3 rrr takes the security of your personal data seriously and implements technical and organisational measures proportionate to the risk. Here is what those measures include in practice:
- Encryption in transit: All data transmitted between your device and 3 rrr's servers is encrypted using TLS 1.2 or higher (256-bit SSL). This applies to every page, login, deposit and withdrawal request.
- Encryption at rest: Sensitive data stored in our databases — including identity documents and payment references — is encrypted at rest using industry-standard encryption protocols.
- Access controls: Access to personal data within 3 rrr is restricted on a strict need-to-know basis. Staff who handle player data undergo background checks and receive regular privacy training. Access logs are maintained and reviewed.
- Penetration testing: Our platform undergoes periodic security testing by independent specialists to identify and remediate vulnerabilities before they can be exploited.
- Incident response: We maintain a documented data breach response procedure. In the event of a breach that poses a risk to your data, we will notify affected players by email within 72 hours of becoming aware of the breach, with details of what happened, what data was affected and what steps we are taking.
While we implement robust security measures, no online platform can guarantee absolute security against all possible threats. You play an important role in protecting your own account by using a strong, unique password, enabling two-factor authentication where offered and logging out of your session on shared devices.
9 Your Rights Over Your Data
As a player at 3 rrr, you have meaningful rights over the personal data we hold about you. These rights are real and exercisable — not a formality. Here is what each right means in practice and how to exercise it.
You can request a copy of all personal data 3 rrr holds about you. We will provide a complete data export in a readable format within 72 hours of your verified request.
If any personal data we hold is inaccurate or incomplete, you can request a correction at any time. We will update the record and confirm the change within 48 hours.
You can request deletion of your personal data. Where no legal obligation requires us to retain it, we will delete it within 30 days. Data subject to legal retention obligations will be clearly identified in our response.
You can ask us to pause the processing of your data while a query or complaint is being investigated. We will acknowledge the restriction within 24 hours and honour it throughout the investigation period.
Where data was provided by you directly and is processed on the basis of consent or contract, you can receive it in a structured, machine-readable format suitable for transfer to another service.
You can object to processing based on legitimate interests, including profiling. We will assess your objection and cease the processing unless we can demonstrate compelling legitimate grounds that override your interests.
To exercise any of the rights above, contact us at support@3rrr.online with the subject line "Data Rights Request." We will acknowledge your request within 24 hours and resolve it within 72 hours. Identity verification may be required before we can action a request — this is to ensure your data is not disclosed or deleted at the request of an unauthorised party.
10 Children's Privacy
3 rrr is strictly for adults aged 18 and above. We do not knowingly collect personal data from any individual under the age of 18. All accounts are subject to age verification during the KYC process, and accounts that cannot confirm the holder is at least 18 will be closed with any balance refunded to the verified payment source.
If you are a parent or guardian and believe that a minor has created an account at 3 rrr, please contact us immediately at support@3rrr.online. We will investigate and, if confirmed, close the account and delete all associated personal data as a priority. We take underage access very seriously and our responsible gaming tools include the ability for parents to notify us of suspected underage accounts.
11 Changes to This Privacy Policy
3 rrr may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements or platform features. When material changes are made, we will notify all registered players by email to the address on their account at least seven days before the changes take effect, alongside a prominent notice on the platform.
The "Last updated" date at the top of this page reflects the date of the most recent revision. Minor changes — such as clarifications that do not alter the substance of the policy — may be made without advance notification, but the updated date will always reflect the current version.
If you disagree with any change to this Privacy Policy, you may request account closure and deletion of your data by contacting support@3rrr.online before the changes take effect. Continued use of 3 rrr after the effective date of any revision constitutes acceptance of the updated policy.
12 Contact & Complaints
If you have any questions about this Privacy Policy, want to exercise a data right, or have a concern about how your data has been handled at 3 rrr, our privacy contact is available at all times:
- Email: support@3rrr.online — use the subject line "Privacy Query" or "Data Rights Request" for the fastest response.
- Response time: All privacy-related queries are acknowledged within 24 hours and resolved within 72 hours.
- Live chat: Available within your logged-in 3 rrr account page, 24 hours a day, 7 days a week, Pakistan Standard Time.
If you are not satisfied with our response to a privacy complaint, you have the right to escalate to the relevant data protection authority in Pakistan. We will cooperate fully with any such investigation and provide all requested documentation promptly.
For details about our broader commitment to player protection, please also review our Responsible Gaming page and our Terms and Conditions. Our FAQ page also addresses common privacy questions from Pakistani players.
We want to make exercising your privacy rights as straightforward as possible. If you are unsure which right applies to your situation, simply contact us describing what you need — we will identify the right process and guide you through it. No legal knowledge required.